Steven King, Condé Nast Traveller

“Most of us will acquire professional experience – the passage of time takes care of that. A few of us may even develop something like expertise. But very few people in any line of work ever combine their experience and expertise with the enthusiasm and flair that set Charlotte apart. Her energy, efficiency and effectiveness are admirable enough; but it is her warmth, humour and thoughtful good nature that make her such a delight to deal with.”

- Steven King, Editor-at-Large, Condé Nast Traveller